Manufacturer’s Warranty
The equipment manufacturer’s written warranty identifies eligible components, applicable terms and any registration requirements. Ask whether labor or other service costs are included.
Understand Your Options
Extended AC Warranty
Explore optional protection plans for eligible air conditioning equipment purchased through PRT Cool Service Inc.
Plan Ahead for Your Air Conditioning Investment
A new air conditioning system is an important investment in your property. When purchasing eligible equipment through PRT Cool Service Inc., ask our team about optional extended warranty plans available for the selected brand and equipment.
We can help you review the options offered through the companies associated with the applicable manufacturer or warranty program. Available plans, eligibility, enrollment deadlines and pricing vary.
Your written agreement defines your coverage. This page provides general information. It does not activate a warranty, approve a claim or replace the terms of a manufacturer’s warranty or an extended service agreement.
Understand the Different Types of Protection
These arrangements serve different purposes. Ask which documents apply to your equipment and installation.
Optional Extended Plan
A separately selected plan may provide additional protection for eligible AC equipment. Covered items, service costs, duration and limitations depend on the specific agreement.
Installation Workmanship
Any workmanship warranty provided by PRT is described in your installation proposal or written agreement. Review its scope and duration separately from equipment protection.
Questions to Review Before Choosing a Plan
Our team can help you identify the questions to ask before you enroll.
Eligible Equipment
Confirm the brand, model, serial number, installation date and property use. Ask whether every component of your system is included.
Parts & Labor
Ask which parts and labor charges are covered. Do not assume a parts warranty also pays for diagnosis, installation or service labor.
Service Expenses
Ask about diagnostic charges, refrigerant, shipping, access equipment, deductibles and any other expenses that may remain your responsibility.
Dates & Enrollment
Review the enrollment deadline, effective date, coverage period and any waiting period. Keep your registration or enrollment confirmation.
Maintenance Requirements
Review any maintenance obligations and recordkeeping requirements. Ask which documents you should retain throughout the plan period.
Claims & Exclusions
Confirm who administers the plan, how service is authorized, applicable exclusions and whether transfer or cancellation options are available.
How to Explore Your Options
- Discuss protection when selecting your AC. Tell our office that you would like information about an extended plan before finalizing your equipment purchase.
- Confirm equipment eligibility. We will review the equipment information and help identify options available through the applicable provider.
- Review the written terms. Compare coverage, costs, dates, exclusions, maintenance obligations and the service authorization process.
- Complete the required enrollment. Follow the selected provider’s instructions and retain the agreement, payment record and confirmation.
- Keep your equipment records together. Save the invoice, model and serial numbers, warranty documents, registration details and maintenance records.
Extended Warranty & Preventive Maintenance
An extended warranty plan and a maintenance agreement have different purposes. A maintenance agreement describes scheduled services; an extended warranty agreement describes eligible covered repairs or costs.
Purchasing one does not automatically enroll you in the other. Review each agreement and ask our office how your maintenance arrangements relate to any requirements of the selected warranty plan.
Frequently Asked Questions
Is an extended warranty automatically included with a new AC?
Do not assume it is included. Review your equipment proposal and purchase documents. An optional extended plan must be identified and enrolled according to the applicable provider’s requirements.
Do all brands offer the same protection?
No single plan applies to every purchase. Available programs and terms depend on the brand, equipment, provider and eligibility requirements. Ask about the options for your specific AC.
Will the plan cover both parts and labor?
That depends on the agreement. Ask for a written explanation of covered components, labor allowances and any diagnostic or additional service charges.
Can I add a plan to an AC I already own?
Contact our office with your equipment information. Eligibility may depend on the equipment’s age, purchase date, installation history and the provider’s enrollment rules. Availability is not guaranteed.
What should I do if my AC stops working?
Contact our office and provide your equipment and agreement information. Before authorizing repairs, review the plan’s claim procedures and any preapproval requirements. Coverage decisions are made under the applicable agreement.
Does a plan guarantee that my AC will never break down?
No. An extended warranty does not prevent equipment failure. It defines the protection available for eligible events, subject to its terms, limits and exclusions.
Is this the same as PRT’s business insurance?
No. Optional AC warranty plans concern eligible equipment protection. PRT’s business insurance information and certificate requests are addressed separately on our Insurance Information page.
Ask About an Extended AC Warranty
Tell us about your equipment purchase or the system you are considering. Our office can help you understand which options may be available.
Helpful Information to Provide
- Your name and preferred contact information.
- The installation or service address.
- The AC brand, model and serial number, if available.
- The installation or purchase date.
- Your PRT proposal or invoice number, if applicable.
- Any existing warranty or plan information.
Contact PRT Cool Service Inc.
Miami:
305-261-2575
Palm Beach:
561-344-9815
Toll Free:
866-224-9601
Email:
contact@prtcoolservice.com
Office:
8031 SW 37th Terrace
Miami, FL 33155
Office Hours:
Monday–Friday: 8:00 AM–5:00 PM
Saturday: 8:00 AM–1:00 PM
Sunday: Closed
A Commitment to Our Community
PRT Women’s Hope Foundation Inc is developing community initiatives to support women and families and promote cancer awareness, with a focus on pancreatic cancer and breast cancer.